Shipping Policy

Last updated: October 6, 2026

We aim to deliver your order as quickly and accurately as possible. Below you'll find all information about our shipping and delivery policy.

1. Processing time (dispatch)

Orders are processed within 1 to 3 business days. As soon as your order has shipped, you will receive a tracking code by email.

2. Delivery time

After processing, the average shipping time is 1 to 7 business days, depending on your location. Please note that delivery may be delayed during busy periods, holidays or due to customs procedures.

3. Shipping method and origin

To reduce waste and save CO₂ emissions, we ship directly from our supplier in China. As a result, customs fees may apply depending on the country of delivery. Our shipping partner is: USPS.

4. Shipping costs

Shipping is free on all orders within the United States. Any costs for other shipping options are shown at checkout.

5. Following your tracking — customer responsibility

• The customer is responsible for keeping an eye on the tracking code via our website and the link provided by email.
• The customer checks whether the package will be delivered to their home or to a pickup point, and collects it there if necessary.
• Is delivery taking longer than expected or is something wrong? Always email info@roseandjamie.com first, instead of opening a chargeback or refund directly.

6. Responsibility during shipping

• If the tracking information shows that the package has been delivered, responsibility lies with the customer.
• Check your address carefully; errors must be reported within 24 hours of ordering via info@roseandjamie.com.