Privacy Policy
Last updated: October 6, 2026
This Privacy Policy applies to all services of Rose & Jamie, reachable at info@roseandjamie.com and located at Vaartweg 84, 5109 RD 's Gravenmoer, the Netherlands. We respect the privacy of our customers and treat the personal information you provide to us confidentially and in accordance with the General Data Protection Regulation (GDPR) and applicable US privacy laws.
1. What information we collect
We collect personal information that you provide when placing an order, creating an account or contacting our customer service, including:
- Full name
- Shipping and billing address
- Email address
- Phone number
- Payment information (processed by our payment providers, not stored on our servers)
- IP address and device/browser information
- Order and transaction history
- Information about your activity and behavior on our website (via cookies)
2. Purposes of processing
- Processing, shipping and invoicing your orders.
- Providing customer service and support.
- Sending order updates, tracking information and relevant information.
- Improving our services, website and product range.
- Preventing and detecting fraud and abuse.
- Sending marketing, only when you have given your consent.
3. Legal bases
We process your information on the basis of performing our contract with you (your order), your consent (for example for marketing), a legal obligation (such as tax records) and our legitimate interest (such as fraud prevention and improving our services).
4. Sharing information with third parties
Your information is only shared with third parties where this is necessary for our services, including:
- Our payment provider: Shopify Payments
- Our shipping and delivery partners: USPS
- Our supplier(s) for processing and shipping your order.
- Providers of analytics and marketing services (where applicable and in line with your cookie preferences).
Where required, we have data processing agreements in place with all of these parties. We never sell your personal information to third parties. Because part of our shipping takes place directly from a supplier outside the European Economic Area and the United States (China), your information may be transferred internationally; we apply appropriate safeguards when doing so.
5. Retention period
We do not keep your information longer than necessary for the purposes for which it was collected, or for as long as required by law (such as a 7-year retention obligation for tax records).
6. Cookies
Our website uses cookies to improve functionality, analyze visitor behavior and support marketing. See our separate Cookie Policy for more information. You can change your preferences at any time via the cookie banner or your browser settings.
7. Security
We take appropriate technical and organizational measures to protect your information against loss, misuse and unauthorized access. All payments are processed over a secure SSL connection.
8. Your rights
You have the right to access, correct, delete or restrict your personal information. You can also object to processing, withdraw your consent and request data portability. Depending on your US state of residence (for example California), you may have additional rights, such as the right to know what personal information we collect and the right to opt out of the sale or sharing of your personal information. To exercise any of these rights, contact us at info@roseandjamie.com. You also have the right to file a complaint with the relevant supervisory authority (in the Netherlands: the Dutch Data Protection Authority, Autoriteit Persoonsgegevens).
9. Contact
Rose & Jamie — Vaartweg 84, 5109 RD 's Gravenmoer, the Netherlands — info@roseandjamie.com